Email Us
The best way to reach us is by email. We aim to respond to all enquiries within 2 business days.
Response times: We aim to reply within 2 business days. Due to the volume of messages we receive, we may not be able to respond to every email individually, but we read all of them.
General Questions
For questions about how TikSave works, supported formats, device compatibility, or download issues, please check our FAQ section first. It covers the most common questions and is usually faster than waiting for a reply.
Bug Reports
If a video fails to download, returns an error, or behaves unexpectedly, we want to know. Please include the following in your report so we can investigate quickly:
- The TikTok URL you tried to download (public videos only).
- The error message or behaviour you observed.
- Your device type (phone or desktop) and browser name and version.
- Whether the issue happens consistently or only sometimes.
Copyright and Content Removal
If you are a content creator or rights holder and believe TikSave is being used to infringe upon your intellectual property, please contact us with the following information and we will respond promptly:
- Your full name and contact details.
- A description of the copyrighted work you believe has been infringed.
- The TikTok URL of the content in question.
- A statement confirming you are the rights holder or are authorised to act on their behalf.
- Your physical or electronic signature.
Send all copyright concerns to [email] with the subject line Copyright Removal Request.